Some consumers are NOT receiving what they are paying for and we all need to shape up!
As an independent Quality Assurance business we are experiencing an increasing trend in the refurbished iPhone market that we deem to be of grave concern.
We have told The Mobile News that most Insurance and Network buyers will only purchase iPhones that still have the capacity of at least 85% battery health. Batteries are a part that is deemed to be a consumable therefore the iPhone will show in its settings the health of the battery. Once the iPhone battery slips below the battery health percentage of 80%, it will alert its owner with a pop up notification showing the degraded battery health and suggesting the owner takes the device for repair.
We have noticed that when an iPhone undergoes a refurbishment process, the refurbishing company is faced with two options.
Option 1, would be to replace the battery with another more healthy or new battery at an estimated cost of around £65.
Or
Option 2, would be to leave the unhealthy battery in the iPhone instead of replacing it and then adding a third party component between the battery and the mother board. This component costs as little as £1.50 each and it has the capability of misleading the iPhone, and all digital QC tools to date in thinking the battery is fully healthy. This means this part passes the standard Quality Tests that the whole industry is using. Paul refers to these third party components as “Battery Flexes” or “Battery Tags”.
Paul goes on to say that the highest percentage of returns in the circular market pertains to power/no power faults in his experience and there is little wonder why. These third party flexes that hide the true battery health will give consumers a poor experience of buying secondary devices. This is a real issue that we all need to face.
Quoting eBay’s Mark Monte-Colombo onstage at the 1st Circular Summit. “The first bad consumer experience whilst buying a secondary device will be the last experience of a consumer buying a secondary device”.
In an increasingly competitive market, everyone is looking for a competitive advantage and for top tier businesses a refurbished device is mostly a really cost effective stream to purchase from. However, if the iPhone’s are not full verified, how would the buyer know?
This is why we have been working closely with two “Tier 1’s” that share our concern. Unless you open each device how would you know? Due to this, we have created a solution identify the third party flexes without intrusively opening devices. Since the solution has been running in the background of our processing we’re are simply shocked at the volume of stock hiding these flexes.
At the Circular Summit last week, I heard countless speakers preaching that we want the circular market to grow and make the consumer understand it’s a better and more sustainable option however putting tags into device is really short sighted. The consumer will receive a device that doesn’t perform how it should do therefore they will not great that great experience and purchase again next time around
You can see what The Mobile News Wrote here --> https://www.mobilenewscwp.co.uk/News/article/rogue-fake-battery-status-microchips-tricking-thousands-purchasing-flawed-used-iphones
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